Refunds and cancelling

No refunds

Payments for NETZ Pro (monthly, yearly or lifetime) are not refunded, including when you cancel part way through a period. Everything in NETZ is free to try before you pay, so please check it suits you first.

The one exception: if you were charged twice or by mistake, email suleman111111111111111@gmail.com from the email of your NETZ account with the date of the payment and we refund the extra payment. Razorpay sends it back to the same card, UPI account or bank you paid with, usually within 5–7 working days.

Cancel any time

You can cancel a monthly or yearly plan from your Profile whenever you like. Nothing more is charged, and Pro stays on until the end of the period you have paid for. Lifetime is a single payment, so there is nothing to cancel.

Medals, banners and robot skins you earned with Pro are kept after Pro ends.

Gems

Gems are earned, never bought, so they cannot be refunded or turned into money.